Overview

At AdomCart, we prioritize customer satisfaction and strive to ensure that every purchase meets your expectations. Our return policy outlines the terms under which items purchased from AdomCart can be returned.

Return Conditions

Eligibility Window: Items can be returned within 2 days of the delivery date. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

Non-Returnable Items: Certain types of items cannot be returned, such as:

Custom-made or personalized goods

Perishable goods such as food, flowers, or plants

Downloadable software products

Some health and personal care items

Items purchased on sale or with a promotional discount

Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please include this with your return request.

Return Process

Initiate a Return: Contact our customer service team at [Provide Contact Information] to start the return process. Please provide your order number, the items you wish to return, and the reason for the return.

Receive Return Authorization: Once your return request is reviewed and approved, you will receive a return authorization and instructions on how to proceed.

Packaging and Shipping: Pack the items securely in the original packaging and include all accessories, warranties, and manuals. Ship the items to the address provided in the return authorization.

Receive Your Refund or Exchange: Once we receive and inspect the returned items, we will process your refund or exchange. If the return is approved, a refund will be processed to the original method of payment or as store credit, depending on your preference. Please allow 2

Shipping Costs

Return Shipping: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Defective or Incorrect Items: If you are returning an item due to a defect or an incorrect shipment, AdomCart will cover the return shipping costs.

Exceptions

Damaged Items: If you receive a damaged item, please report it to our customer service team immediately upon receipt. We will arrange for a replacement or refund and handle any claims with the shipping provider.

Modifications to the Return Policy

AdomCart reserves the right to update or modify this return policy at any time. All changes will be posted on our website and effective immediately upon posting.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at:

WhatsApp: +233550923540

Call: 0550923540

Mail: mail@gmail.com

W are here to help and ensure your satisfaction with every purchase.