Overview

At AdomCart, we strive to ensure that all transactions on our platform meet the high standards our customers expect. We understand that sometimes things don't go as planned, and our refund policy is designed to handle such situations fairly and efficiently.

Refund Eligibility

Incorrect or Defective Items: If you receive an item that is incorrect, damaged, or defective, you may be eligible for a refund or replacement. Please report the issue within 3 days of delivery by contacting our customer service team with proof of purchase and evidence of the issue.

Non-Delivery: If an item you have purchased does not arrive, you are entitled to a refund. We kindly ask that you wait for 3 days past the estimated delivery date before requesting a refund, as delays can sometimes occur.

Returns: Items returned in their original condition and packaging may be eligible for a refund. Please initiate the return process within 3 days from the delivery date.

How to Request a Refund

To request a refund, follow these steps:

Contact Us: Reach out to our customer support team via our website or email at [Specify contact information]. Provide your order number, contact details, and a brief explanation of the issue.

Return the Item (if applicable): If instructed by customer service, send the item back to AdomCart using the provided shipping label.

Receive Your Refund: Once we receive the returned item or confirm the issue with your order, we will process your refund. Refunds are typically processed within [Specify number] business days and issued to the original method of payment.

Refund Methods

Original Payment Method: Refunds will be issued to the original method of payment used during purchase.

Store Credit: For those who prefer, we can issue refunds as store credit to be used towards future purchases on AdomCart.

Non-Refundable Items

The following items are generally non-refundable except in case of defects or incorrect shipments:

Additional Information

Shipping Costs: Return shipping costs will be covered by AdomCart if the return is due to an error or defective product. In other cases, customers may be responsible for return shipping costs.

Changes to Refund Policy: AdomCart reserves the right to modify this refund policy at any time. Changes will take effect immediately upon their posting on the website.

Contact Information

For more information about our refund policy, or if you have questions or concerns, please contact our customer support team via:

WhatsApp: +233550923540

Call: 0550923540

Mail: mail@gmail.com