Overview

At AdomCart, we understand that sometimes plans change and you may need to cancel an order. We aim to accommodate these needs while balancing efficient operations for our sellers. This policy provides the guidelines under which an order may be cancelled.

Cancellation by CustomersCancellation Window: Customers can cancel an order within [Specify time, e.g., 24 hours] of placing it, provided the order has not yet been shipped. If the order has already been dispatched, please refer to our Return Policy.

How to Cancel: To cancel an order, please contact our customer support team immediately at [Provide Contact Information]. Provide your order number and contact details. We will confirm whether the cancellation has been processed.

Refunds for Cancelled Orders: If the cancellation is successful, and the payment was already processed, your refund will be credited back to the original method of payment within [Specify number] business days.

Cancellation by AdomCart

Product Availability: Occasionally, items are unavailable for immediate shipment, which may lead to cancellation. If we must cancel your order due to unavailability, you will be notified as soon as possible, and any payments made will be refunded.

Pricing Errors: AdomCart reserves the right to cancel orders arising from pricing or other errors on the website.

Fraud Prevention: Orders may be cancelled as a result of security checks if any risk of fraud is identified. If your order is cancelled for this reason, you will be informed, and any payments will be refunded.

Special Circumstances

Made-to-Order Products: Cancellations for made-to-order or personalized items are only possible before the production process has started. Please contact customer service immediately if you need to cancel such an order.

Bulk Orders: For bulk orders, cancellations might involve a restocking fee if the order has been prepared for dispatch. The specifics of this fee will depend on the situation and will be communicated at the time of cancellation.

Modifications to the Cancellation Policy

AdomCart may periodically update this cancellation policy to reflect changes in our operations. Any changes will be effective immediately upon posting on our website.

Contact Information

If you have any questions or require further clarification regarding our cancellation policy, please do not hesitate to contact our customer support team at:

WhatsApp: +233550923540

Call: 0550923540

Mail: mail@gmail.com

We are committed to ensuring a seamless experience for all our customers.